Co-founder, Beijing Facishare Technology
There has always been a hard spot in the B2B field, that is how to better serve customers, extend customer’s lifecycle and continue to bring value, which is also the focus of Facishare. Sensors Journey fulfills our demand and enquiry right on the spot. Based on the captured customer behavior data, we could customize customer classification metrics and models to manage customers, as well as being able to analyze individual customers to identify trends. Sensors Journey provides customer loss warnings, enabling us to detect customer status changes from data in time to better adjust customer service strategies. The ultimate goal is to provide better services beyond expectations, improve customer satisfactions, and naturally increase renewal rates to bring greater value in acquiring for SaaS companies.