Sensors Journey

Sensors Journey enables to-B companies to track customers’ health score by collecting all data in one place. Renewal (contract) risks with automatic alerts will be focused and following actions can be ensured with customer success throughout the entire customer lifecycle.

Customer Operations and Service Challenges

  • Customer Management

    Without knowing the overall customer health score of customer groups, it is impossible to predict the renewal rate.

    There is no scientific or business-friendly method to evaluate the health status and loss risk of customers.

    Internal management and team morale are greatly challenged by frequent customer complaints.

  • Teamwork

    The team usually responds passively to customer's feedback and complaints.

    It is submissive to renewals without knowing the history and current situation of the product usage.

    The team cannot promptly react to unpleasant user experience and fail to make up the issues which causes customer loss.


Sensors Journey helps you collect user behavior data by building a business-friendly customer classification system, analyzing customer health score and trends, and providing automated alert on potential risks and opportunities. It allows you to formulate tasks and take actions to realize customer lifecycle and ensure customer success.

Monitor Customer Health Score with a Customer Classification System

Apply RFM-LS customer classification model and user behavior data to build a customer analysis system with customizable metrics, and evaluate customer health score with scientific methods.

360° Panoramic Customer View Provides Insights on Customer Health Score

The 360° customer view presents the characteristics of individual customers, allowing us to dynamically track customer's lifecycle health score (by week or month), and to analyze the past behavior metrics to gain in-depth insights on customer value.

Automated Alert on Customer Loss Risk to Regain Customers Proactively

Analyze the characteristics of high-loss-risk customers and customize scientific warning metrics to alert potential high-loss-risk groups, and take immediate actions to regain customers after triggering rescue tasks.

Identify Potential Upsell and Upgrade Opportunities to Excavate Customer Lifecycle

Focus on "to-be-developed customers" and "customers with important values" to identify potential high-valued customer groups, and accurately reach users with various strategies to bring values to customers.

Start the Customer Lifecycle Analysis Now!

Request a Request a Demonstration, and start a data-driven journey with our consultant!

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